Returns & Exchanges
Customers may apply for a return or exchange within 14 days after receiving product(s). Refunds will be made by the same method you used to pay.
Sale and promotional items are excluded and remain subject to our regular return/exchange policy.
CANCELLATION
We accept order cancellations within 8 hours after you ordered. If the order is cancelled by that time, you will get a full refund.
If the product has already been shipped out, we will unfortunately be unable to cancel the order.
RETURN/EXCHANGE CONDITIONS
All items must be returned in their original selling condition, without having been worn, washed or altered, and with all their tags still attached.
All items must be returned with their original boxes.
All items must be returned in one package.
Return/Exchange shipments must be made using the same service as the original delivery.
We can only accept returns/exchanges from the country to which an order was originally shipped, for example, orders delivered to the US must be returned from the US
Customised items cannot be returned.
The return/exchange is unfortunately not free of charge (import and shipping fees will be charged at your own expense).
Due to the intimate nature of the product, we're unable to return the product(s) that has been opened or used, even if there is no impact on subsequent use.
Naturally any faulty items can be returned.
HOW TO RETURN AN ITEM OR AN ENTIRE ORDER?
Please contact our Customer service team via support@twijoy.com to know the return process.
REFUND
In case of a return, your refund will be credited to the original payment method. Shipping costs will not be refunded by twijoy.store in case of returns.
Once your package reaches us, please allow 3-5 business days(depending on peak times) for your return to be processed. If your return does not meet the conditions listed, the package will be sent back to you at your own expense. When your return has been accepted, your refund will be issued and you will receive a confirmation email.
RETURN/EXCHANGE ADDRESS
We’re available to support you via
Email: support@twijoy.com
We strive to respond to your questions within 24 hours.
Customer service:
Monday - Friday : 8am - 6pm EST